My Grandpa's improving; his numbers (heart, blood pressure, etc) are better and he's being moved from ICU to PCU (Progressive Care Unit). :D :D
(a bit of background for those who've found this page from the Scripting News link: my Grandpa is 100 years old and had partial hip-replacement surgery two days ago.)
Technology and Communication and Etiquette of Really Bad News "How did I ever live without .....?" How many times have you said that after adopting some new technology: the phone machine...email... cell fone... weblogs.... What exactly did you do before you had a phone machine or voice mail? How would you findout that someone called while you were out? What did you do before email? What did you do before a weblog? The sense of "this communication technology's so much a part of my life now!" is prevalent, yes. But there are certain etiquettes that have to be addressed with a communication medium that is not face-to-face, or voice-to-voice.
How exactly do you communicate with someone remotely when you need to tell a person that someone has died?
A weblog 'what if?' I've been mulling this question some, as I have set up and updated a family-news weblog to keep family and friends apprised of news about my grandfather. Having taken the initiative to set up the weblog, I've put myself in the role of the main news conduit. I thought, "geez, if my grandpa does not make it through surgery, how will I handle that?" Would I want to learn news of his death by reading it from a web page? No way! And I will not put any of my family through that, either. That kinda situation calls for the good ol' fashioned fone call.
of fone machine etiquette Over the last decade-and-a-half, I have answered this question for myself—and discussed it among family members—as far as phone machines go. "Thou shalt not leave a message on someone's voice mail saying, 'Hi, this is Susan. I'm calling with bad news. [So-and-so] died of [certain causes] today/yesterday/recently.'" No no no no no.
I have gotten such messages from other people—sometimes being notified of the death of someone after I'd already learned the news. But hearing the message on the fone machine—even though I knew about it already—made me twinge inside.
Of course, when someone leaves that codified message that it's important please call back... well, that's not perfect either. It helps if someone is there to receive your return call. I once got a codified message that didn't tell the news, but did convey that it's dire and important; it used the dreaded phrase "family emergency." I listened, and immediately thought, "oh shit! Who? What? Aaack!" and then immediately return the call.... only to find out that no one's answering the fone right now at my parents' house. Then I had to frantically call around to other family members until I reached someone who could tell me the news.
I have also twice received the news of friends' deaths by listening to a voice mail message. In both cases (AIDS-related deaths), I knew that the person was seriously ill, so it wasn't a bolt-out-of-the-blue shocker. In one case, I did call back the person who was notifying everyone and urged her to leave a slightly different message on fone machines. In the other case, of my friend Jeffry Michael (whom I wrote about for AIDS day last December), I'd been holding vigil for a while, knowing that a few days previous, he "wasn't expected to live through the day."
What used to be 'Are you sitting down' is now 'Are you driving? Please pull over' And what of cell fones? In the middle of writing this, I got a call from a friend. I told her the latest good news about my Grandpa and then told her what I was writing about. She told me how, not so long ago, she learned of the death of a friend of hers... The news-bearer called her home number, and decided not to leave a message on her fone machine. Then the news-bearer called my friend on her cell phone. As it happens, my friend was driving at the time. Although the news-bearer had a good preamble to prepare my friend for the shocking news, she didn't take into account that my friend was driving. Fortunately, my friend pulled over and came to no harm. But I wouldn't want to process that kinda news at the same time I was negotiating traffic.
email: Subject Line I've also learned the news of the death of a friend via email. I have also gone on to notify others of that sad news through email. The subject line simply contained my friend's name. That has its up and down points...but no one is driving while checking email—I hope!
There never is a good time to bear this kind of bad news, but there are certainly better and worse methods to do so. Some of what I'm describing here is simple common sense. But when you're upset over the death of someone dear to you, who says you have any common sense? It's better to think of these matters when it's *not* that time, when you have the luxury of reflection, not action. Since this is the first time that I've thought about it for a family weblog, I figured that it'd be good idea to air these thoughts of how to do so here on my public blog where lots of other bloggers read about it.
I welcome any thoughts you have on the topic.
Technical note: Whatever server that's serving up the Manila badges is really slow today so I took that outta my site template. Since it's javascipt, I totally axed it. Gotta bone up on how to comment out javascript so I can reinsert it more easily by uncommenting it. I think that the "other sites like this" banner ad disappeared from this site a while back when *that* was being served up slowly.
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